Faq

HomeFaq
k+
Satisfied Customers
+
Years Of Experience
k+
Products Available
+
Product Categories
Frequently Asked Questions

ORDERS & PAYMENTS

5k Reviews
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You can pay securely using debit/credit cards, PayPal, or other available payment options.
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, view order history, and receive special offers.
What payment methods do you accept?
We accept:
    ● Visa, MasterCard, American Express, and Discover
    ● PayPal
    ● Major debit cards
    ● Other secure payment gateways available at checkout
All transactions are processed securely.
Can I modify or cancel my order after placing it?
You can cancel or modify your order within 12 hours of purchase, provided it has not been shipped. Once dispatched, cancellations are not possible. Please contact support@neoprimetrading.com immediately for assistance.
How do I know if my order was successful?
You’ll receive a confirmation email with your order details after successful payment. Once your order ships, a tracking number will also be emailed to you.
- Call Us -
Still You Have Doubts?
Feel free to contact us anytime.
k+
Satisfied Customers
+
Years Of Experience
k+
Products Available
+
Product Categories
Frequently Asked Questions

SHIPPING & DELIVERY

5k Reviews
Where do you ship?
We currently ship across the United States, including Alaska and Hawaii. For international delivery requests, please contact us at support@neoprimetrading.com before placing your order.
How long does delivery take?
● Standard Shipping: 3–7 business days ● Expedited Shipping: 2–3 business days Delivery times may vary depending on your location and carrier.
How can I track my order?
Once your order is shipped, we’ll send you a tracking number and link by email. You can use this to follow your package in real time.
Do you offer free shipping?
Yes! We offer free standard shipping on all U.S. orders over $75.
What if my package is delayed or lost?
If your package hasn’t arrived within the estimated delivery window, please contact us. We’ll help locate the package and, if confirmed lost, send a replacement or issue a refund.
- Call Us -
Still You Have Doubts?
Feel free to contact us anytime.
k+
Satisfied Customers
+
Years Of Experience
k+
Products Available
+
Product Categories
Frequently Asked Questions

RETURNS & REFUNDS

5k Reviews
What is your return policy?
You can return most new and unused items within 7 days of delivery. Returned items must be in original packaging with proof of purchase. Please check our Return & Refund Policy for full details.
Are all products eligible for return?
Certain products — especially personal care items (like toothbrushes or trimmers) — are non-returnable once opened, for hygiene reasons. Please contact us before returning any product to confirm eligibility.
How do I request a refund or exchange?
Email support@neoprimetrading.com with:
    ● Your Order ID
    ● Reason for return
    ● Photos (if item is defective or damaged)
      Our team will review and guide you through the next steps.
How long does it take to receive a refund?
Refunds are processed within 5–7 business days after we receive and inspect your returned item. Refunds are issued to your original payment method.
- Call Us -
Still You Have Doubts?
Feel free to contact us anytime.