Shipping Policy

Last Updated: October 2025
At Neo Prime Global Trading LLC, we are committed to delivering your orders quickly, safely, and efficiently.
This Shipping Policy outlines our standard delivery process, timeframes, and terms for customers within the United States.

1. Order Processing Time
● Orders are typically processed and dispatched within 1–2 business days after payment confirmation.
● Orders placed on weekends or public holidays will be processed on the next business day.
● You will receive a confirmation email once your order has been shipped, along with tracking details.

2. Shipping Rates & Methods
We offer standard and express shipping options throughout the U.S. Shipping Type Estimated Delivery Rate
Standard Shipping 3–7 Business Days Calculated at checkout
Expedited Shipping 2–3 Business Days Calculated at checkout
Free Shipping On orders over $75 $0.00
Shipping rates are automatically calculated based on your address, weight, and carrier service.

3. Order Tracking
Once your order ships, you’ll receive an email with a tracking number and a link to monitor delivery progress.
Tracking information may take up to 24 hours to update after shipment.

4. Shipping Locations
Currently, we ship to all continental U.S. states.
We also support shipping to Alaska, Hawaii, and U.S. territories with possible extended delivery times.
For international orders, please contact support@neoprimetrading.com to confirm availability and rates.

5. Delivery Delays
While we do our best to ensure timely delivery, please understand that delays may occur due to:
● Carrier delays (e.g., USPS, UPS, FedEx)
● Weather conditions or natural events
● Incorrect or incomplete address details

Neo Prime Global Trading LLC is not responsible for delays once the package is handed to the carrier, but we will assist you in tracking and resolving any delivery issues.

6. Lost or Damaged Packages
If your package is lost or arrives damaged:
1. Notify us within 48 hours of the delivery date or expected delivery date.
2. Provide your Order ID and photos (if damaged).

3. We will coordinate with the carrier to investigate and arrange a replacement or refund.

7. Incorrect Address
Please verify your shipping address carefully during checkout.
If a package is returned due to an incorrect or incomplete address, the buyer may be responsible for re-shipping costs.

8. Order Changes or Cancellations
If you need to change or cancel your order, please contact us within 12 hours of placing it.
Once the order is shipped, it cannot be modified or canceled.

9. Contact Us
For any shipping-related inquiries: support@neoprimetrading.com
📍 Neo Prime Global Trading LLC
1234 Commerce Avenue, Houston, TX, USA