Terms & Conditions

Last Updated: October 2025
Welcome to Neo Prime Global Trading LLC (“Company”, “we”, “our”, or “us”). By accessing or using our website www.neoprimetrading.com, you agree to comply with and be bound by the following Terms and Conditions.
If you do not agree to these Terms, please do not use our website.

1. General Information
Neo Prime Global Trading LLC operates as an online retailer offering a wide range of consumer products including beauty tools, personal care products, home and kitchen appliances, lamps, and other lifestyle goods.
By using our Site, you confirm that you are at least 18 years old and capable of entering into legally binding agreements.

2. Use of Website

You agree to use our website only for lawful purposes and in accordance with these Terms. You may not use our website:
● To engage in fraudulent or illegal activity.
● To attempt unauthorized access to our systems or data.
● To interfere with the proper functioning of our website.

We reserve the right to suspend or terminate access if misuse is detected.

3. Product Information
We strive to ensure that all product descriptions, images, and prices listed on our Site are accurate. However, occasional errors may occur.
● In case of an error in pricing or product details, we reserve the right to correct it and cancel or modify affected orders.
● Product colors and designs may vary slightly due to lighting, screen settings, or manufacturing updates.

4. Orders & Payments
When you place an order on our Site:
● You agree to provide accurate billing and shipping information.
● All orders are subject to acceptance and product availability.
● Payment must be completed at checkout using accepted payment methods (e.g., credit/debit card, PayPal, or other secure options listed on the Site).

We reserve the right to cancel or refuse any order for any reason, including suspicion of fraud or stock unavailability.

5. Shipping & Delivery
● Orders are typically processed within 1–2 business days.
● Delivery times may vary depending on location and carrier service.
● Neo Prime Global Trading LLC is not responsible for delays caused by third-party carriers, weather conditions, or customs procedures. More details are available in our Shipping Policy.

6. Returns & Refunds
We want you to be satisfied with your purchase. If you receive a defective or incorrect product, please contact us within 7 days of delivery for an exchange or refund (subject to our return policy). Returned items must be unused, in original packaging, and accompanied by proof of purchase. For full details, please review our Return & Refund Policy.

7. Intellectual Property
All content on this website — including logos, images, graphics, text, and product data — is the property of Neo Prime Global Trading LLC and protected under applicable copyright and trademark laws. You may not reproduce, distribute, or use any materials from our website without prior written consent.

8. Privacy Policy
Your privacy matters to us. We collect, use, and protect your personal data as outlined in our Privacy Policy.
By using our Site, you consent to the collection and use of your information in accordance with that policy.

9. Limitation of Liability
Neo Prime Global Trading LLC will not be liable for:
● Any indirect, incidental, or consequential damages arising from your use (or inability to use) our Site or products.
● Damages caused by misuse or modification of products after purchase. Our total liability shall not exceed the total purchase amount of the product(s) in question.

10. Warranties Disclaimer
All products are sold “as is” and “as available.” While we ensure high quality and reliability, we do not warrant that:
● The Site will always be uninterrupted or error-free.
● Product descriptions or features will always be completely accurate. Applicable warranties, if any, are provided by the respective manufacturers.

11. User Accounts
You may be required to create an account to make a purchase. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. We reserve the right to suspend accounts that show signs of abuse or fraudulent activity.

12. Changes to Terms
We may update these Terms and Conditions from time to time without prior notice. Any updates will be posted on this page with the “Last Updated” date. Your continued use of the Site after changes means you accept the revised Terms.

13. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Texas, USA, without regard to its conflict of law principles. Any disputes shall be resolved in courts located in Harris County, Texas.

14. Contact Us
If you have questions about these Terms, please contact us: support@neoprimetrading.com
📍 Neo Prime Global Trading LLC
1234 Commerce Avenue, Houston, TX, USA